Golden Palace is one of the more popular newer bookmakers targeting the European market. Ever since this Belgian brand was established, they’ve been striving to compete with other sportsbooks by providing attractive incentives to their customers.
While they have improved over the years, there are significant things they need to work on before claiming they’re “the next big thing.” Nevertheless, you’re still in for an okay experience with this particular bookie, when focus just on the betting part and take everything else out of the equation. We wouldn’t recommend them if you are short on patience.
Right off the bat, we have to say that Golden Palace not having live chat support is very disappointing. In an age where bettors prefer convenience over pretty much everything, they’re losing out on a lot of customers by forcing them to resort to just email support. Nevertheless, we hope that this is an issue they wish to address in the near future. Comments on various forums and websites reiterate this problem. Otherwise, agents are quick to respond and are polite.
Banking is where it goes downhill even further, given the fact that you can only withdraw money via bank wire transfer and Golden Palace Gaming Hall, which is absurd. Deposit options aren’t that plentiful either, which makes it almost impossible to conveniently play at Golden Palace. We would understand if bank wire transfers are fast, but the average pending time is 24-48 hours, which is frankly - terrible. Also, the only currency available is EUR, which prevents Golden Palace from having an international reach.
One of the only positive things is the design. Since the brand’s founding, there has been a focus on striking a balance between classic gaming motifs and a modern interface. This is evident even today, which results in the site being easy to navigate. Sadly, Golden Palace couldn’t pull this off properly neither, as promotions and sliders are cluttering the homepage more often than not.
All in all, it’s back to the drawing board when it comes to basic functionalities of the site. Nothing is “broken” or “wrong” - it’s just that there are so many better options when you take a look at the basics.
GoldenPalace offers many sporting events for users to place bets on. Among the covered sports are: American football, football, tennis, basketball, ice hockey, baseball, handball, volleyball, Aussie rules, alpine skiing, badminton, biathlon, boxing, cricket, cycling, darts, Esports, floorball, futsal, Gaelic football, Gaelic hurling, golf, MMA, motorsport, Rugby, Rugby League, snooker, special, table tennis, waterpolo. Betting odds at GoldenPalace are competitive overall. Soccer betting margin is 5.1%, tennis betting margin is 7.3%, ice hockey betting margin is 6.7%, basketball with 6.1% and so on. The overall betting margin is 6.3%. These betting margins have been calculated using odds from different events in each sport. Please note that margins may be different from a sport to another, and even from a league to other.
The sportsbook section is solid, nothing more. You can get a good taste of both popular and niche sports, with decent depth and okay odds. It’s safe to say that this part of the site is the only thing preventing Golden Palace from being a disaster. Still, if you don’t mind all the flaws, you’ll have a nice time.
Security and Fairness
Golden Palace is licensed by the Belgian Gaming Commission (BGC), which is a solid license and pretty much ensures that betting on this website is risk-free. Interestingly, they haven’t been the subject of any particular audits in recent times, so we can’t say anything about the fairness of their games, nor the overall legitimacy. As for data protection, they are using SSL encryption. At least you don’t have to worry about your personal information being stolen.
You can find here a list of the most frequent questions regarding GoldenPalace.be, along with answers. While we are trying to keep the info up to date on this page, please note these details may change in time and is needed to double-check it with GoldenPalace.be website, where most info comes from.